Politique d'expédition

 

Canada:

Free shipping on orders over $99 before shipping and taxes.

$9.95 flat rate shipping within Ontario.

$13.95 flat rate shipping within the rest of the Canadian provinces. 

Please allow 2-4 business days for processing time once your order is confirmed. Once we ship your order out with your method of shipping, you will receive an email with your tracking number! Delivery time is dependent on your location, so please refer to your tracking number for the estimated arrival date. 

Curbside Pick-up

Our pick-up options are FREE & CONTACTLESS and are available in 2 locations in the GTA, Ontario:

Markham (Carlton rd/McCowan Rd) 
North York (Hwy 404/Finch)

This option will show AFTER you put in your "shipping/billing" information. 

Once your order is confirmed, we will contact you via email/text for more details. Orders are typically available to pick up business in 2-4 days.  

USA

All shipping costs are calculated based on your order's weight and your destination. 

Please allow 2-3 business days for processing time once your order is confirmed. Once we ship your order out with your method of shipping, you will receive an email with your tracking number! Please refer to your tracking number for the estimated arrival date. 

International Shipping:

At this time, we are not accepting international orders through our website. Please visit our Etsy Shop for international orders!
Note: We do NOT ship our bubble tea kits or food products outside of Canada and USA at this time. 


​Note: We ship all our products eco-consciously, meaning no plastic bubble wrap, styrofoam peanuts, or plastic tape! Please visit our FAQ section for more details.

Retea Inc. is NOT LIABLE for any lost, stolen or damaged packages or for any delay caused by the act or default of the shipping carrier. Retea Inc. is responsible for orders until they leave our warehouse facility ONLY. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.

Customs and Duty Fees

All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Retea order and/or shipping total. Retea is not responsible for fees associated with import. All fees must be paid by the parcel recipient.